Billing Support
Need help with an invoice, payment confirmation, subscription renewal, or refund? Here is everything you need to know about our billing process.
PCI-DSS Encrypted
All transactions are processed through bank-grade 256-bit encryption via PCI-DSS certified gateway Razorpay.
Instant Invoicing
Automated digital receipts are generated and emailed immediately after successful booking or fan club sign-up.
Transparent Policy
Clear guidelines for rescheduling, cancellations, and refunds with zero hidden administrative fees.
Frequently Asked Billing Questions
Which payment methods do you accept?
We accept all major debit & credit cards (Visa, MasterCard, RuPay, American Express), UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across 50+ Indian banks, and approved international payment cards through Razorpay.
Where can I view my receipts and payment history?
Logged-in users can navigate to My Account → Payment History to inspect every past transaction, download GST invoices, and verify current subscription status.
What should I do if money was deducted but my booking is not confirmed?
In rare instances of banking network lag, amounts might be debited while the webhook confirmation is delayed. Usually, the payment gateway reconciles within 15–30 minutes. If your booking status is not updated within 2 hours, please email your transaction reference ID to support.simranarrora@gmail.com for instant manual clearance.
How do refunds and cancellations work?
Appointments can be rescheduled free of charge up to 48 hours prior to the scheduled slot. For detailed terms regarding eligible service refunds and processing timelines, please review our official Cancellation and Refund Policy.
Have a specific billing inquiry?
Contact our finance desk directly with your Order ID or Payment Reference for priority resolution within 24 hours.