Terms & Conditions

Terms & Conditions

Last Updated: 24 September 2026

Welcome to the official website of Simran Arrora (“we”, “us”, “our”, or “the Website”).

By accessing, browsing, creating an account, purchasing a service, making a booking, or otherwise using this Website, you agree to these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use the Website.

This Website provides information, digital content, account features, appointment/booking functionality, and other services made available through the Website from time to time.

Specific services, prices, availability, durations, booking requirements, and applicable conditions may be displayed on the relevant service or booking page.

We may update, modify, suspend, or discontinue any part of the Website or its features where reasonably necessary.

You must be legally permitted to use the Website under the laws applicable to you.

Where the Website or a particular section is age-restricted, you must be 18 years of age or older to access that section.

You must not use the Website if you are under the applicable minimum age or are prohibited from using the service under applicable law.

You must not provide false age or identity information.

Certain features may require you to create an account.

You agree to provide accurate and current information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except where unauthorized access results from circumstances outside your reasonable control.

You must notify us if you believe your account has been accessed without authorization.

We may suspend or terminate an account where reasonably necessary for security, fraud prevention, violation of these Terms, or compliance with applicable law.

The Website may provide Login, Sign Up, Forgot Password, and Reset Password functionality.

Password reset links are intended only for the account holder and must not be shared.

You are responsible for using a valid email address that you can access.

Service descriptions, prices, durations, dates, times, availability, and other booking information are displayed through the Website.

Submitting a booking request does not necessarily mean that the appointment is finally approved.

Where the Website uses an approval process, a booking may remain Pending until reviewed and approved.

We may decline, reschedule, or cancel a booking where reasonably necessary, including for availability, technical, operational, safety, legal, or policy reasons.

The applicable booking status shown in your account is the authoritative status for that booking.

You are responsible for reviewing your booking information before completing the booking process.

This may include:

service selected

appointment type

date

time

location, where applicable

duration

amount payable

customer information

You must provide accurate information necessary to process the booking.

We are not responsible for problems caused by incorrect information supplied by you.

Prices displayed on the Website may change before a new booking is completed.

The amount applicable to a booking is the amount confirmed by the Website at the time of the transaction, subject to correction of obvious errors and applicable law.

Payments may be processed through third-party payment providers made available on the Website.

Payment providers may have their own terms, privacy policies, technical requirements, and transaction rules.

A payment showing as initiated, pending, or submitted is not automatically treated as successfully verified.

A booking's Payment Status and Booking Status are separate.

For security and fraud prevention, payments may require server-side or provider-side verification.

A payment will only be treated as successfully completed once the applicable payment provider and our systems have confirmed the transaction.

We do not treat screenshots or customer-submitted claims alone as conclusive proof of payment.

Where a transaction remains pending, the final status may be determined after provider verification.

Cancellations, rescheduling, and refunds are governed by the Website's separate:

Cancellation & Refund Policy

That policy forms part of these Terms by reference.

The applicable cancellation or refund outcome may depend on:

booking status

payment status

timing of the request

service conditions

provider cancellation

payment-provider rules

applicable law

Where a refund is approved, the refund may be processed using the payment method or payment provider associated with the original transaction, subject to the applicable provider's capabilities and policies.

No refund is guaranteed unless the applicable policy provides for one.

If you believe you have made a duplicate payment or that a payment amount is incorrect, contact Billing Support as soon as reasonably possible with the relevant booking and transaction information.

We may investigate the transaction and, where appropriate, process an eligible adjustment or refund.

Payments may involve third-party providers such as Razorpay, PayU, PhonePe, Paytm, or other providers configured for the Website.

Third-party providers operate independently and may apply their own:

terms

privacy rules

verification processes

transaction limits

settlement procedures

refund procedures

We do not control the internal operation of third-party payment networks.

All Website content, including text, branding, graphics, photographs, videos, logos, design elements, and other materials, is provided for lawful use in connection with the Website.

You may not copy, reproduce, distribute, sell, republish, modify, scrape, commercially exploit, or otherwise use Website content without permission, except where permitted by law.

Unless otherwise stated, the Website and its content are owned by or licensed to the Website operator.

Nothing in these Terms grants you ownership of Website intellectual property.

Unauthorized use of branding, images, videos, text, or other protected content may result in removal, account restrictions, or legal action where appropriate.

You agree to use the Website only for lawful purposes.

You must not:

impersonate another person

provide fraudulent information

attempt unauthorized access

interfere with Website security

introduce malware or harmful code

scrape or harvest data without permission

abuse booking or payment functionality

submit fraudulent payment claims

harass or threaten others

upload unlawful content

exploit or endanger minors

use the Website for activities prohibited by applicable law or third-party service providers

Where age-restricted content is made available, you must comply with the applicable age restrictions and laws.

You must not upload, distribute, request, or use the Website to facilitate content involving minors or unlawful sexual exploitation.

We may remove content, restrict access, or report matters to appropriate authorities where required or reasonably necessary.

The Website may contain links to third-party websites, platforms, social networks, or external services.

Those third parties operate under their own terms and privacy policies.

We are not responsible for the availability, security, content, or practices of third-party websites.

You should review the third party's applicable terms before using those services.

We aim to keep the Website available and functional, but uninterrupted availability is not guaranteed.

The Website may occasionally be unavailable because of:

maintenance

upgrades

security measures

provider outages

network issues

technical failures

circumstances outside our reasonable control

We use reasonable technical and organizational measures designed to protect the Website and account information.

However, no internet-based service can be guaranteed to be completely secure.

You should use appropriate security practices, including maintaining control over your email account and account credentials.

Your use of personal information is governed by our Privacy Policy.

By using the Website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

Where applicable, we may send service-related communications such as:

account emails

booking confirmations

booking status updates

payment status notifications

cancellation or refund updates

password recovery emails

important service notices

You should keep your registered email address current.

The Website and its content are provided on an “as available” basis, subject to applicable law.

We do not guarantee that:

every service will always be available

every page will always be error-free

every third-party integration will always operate without interruption

every external link will remain available

all content will remain unchanged

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from use of the Website.

This does not exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the Website, fraud, misuse of your account, or material breach of these Terms.

We may suspend or terminate access to the Website or an account where reasonably necessary because of:

violation of these Terms

fraud or abuse

security concerns

unlawful activity

payment misuse

misuse of Website content

legal or regulatory requirements

Termination does not remove obligations that by their nature should continue after termination.

We may update these Terms from time to time.

The updated version will be posted on this Website with a revised “Last Updated” date.

Where required by applicable law, reasonable notice may be provided for material changes.

Your continued use of the Website after an updated version becomes effective may constitute acceptance to the extent permitted by law.

These Terms are intended to be interpreted in accordance with applicable law.

Nothing in these Terms limits any mandatory consumer or statutory rights that apply to you.

Any dispute that cannot be resolved through customer support will be handled through the appropriate legal process and competent forum under applicable law.

For questions relating to these Terms, Website use, bookings, billing, cancellations, or refunds:

Simran Arrora

Email: support.simranarrora@gmail.com

Website: https://simranarrora.netlify.app/

For billing and refund matters, please include your Booking ID and relevant payment/transaction details where available.

By using the Website, creating an account, submitting a booking, or completing a transaction, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.

© Simran Arrora. All Rights Reserved.