Cancellation & Refund Policy
Effective Date: September 2026
1. Service Scope & Platform Overview
Simran Arrora’s official creative platform provides professional creator collaborations, studio photography bookings, personalized online creator consultations, media production engagements, and digital fan club access.
Because our services involve reserving dedicated professional calendar time, studio infrastructure, and creative production resources, our booking, cancellation, and refund policies are structured to ensure absolute clarity, fair scheduling, and mutual respect for commitments.
2. Return Policy (Digital & Service Engagements)
Digital Services & Time Reservations
All appointments, video consultations, and digital creative services offered on this platform are delivered electronically or conducted in-person via confirmed scheduling. Traditional physical product returns are not applicable to appointment bookings, consultation time, or accessed digital content.
Future Physical Merchandise Exception
In the event that limited-edition physical merchandise (such as signed commemorative prints or physical merchandise) is made available on the platform, return requests for damaged, defective, or mis-shipped physical items will be governed by specific physical return guidelines communicated directly at the time of the product offering. Service reservations cannot be physically returned once scheduled or fulfilled.
3. Cancellation Policy & Status Transitions
Clients may request cancellation of an appointment through their customer account portal or by contacting the management desk. How a cancellation is handled depends on the active booking and payment status:
Prior to administrative confirmation, clients may cancel or withdraw a pending booking request at any time. Any pre-authorized or charged transaction amount is fully refunded with zero cancellation fee.
Once confirmed, studio facilities and calendar slots are locked. Cancellations submitted with sufficient advance notice (typically 48 to 72 hours prior to the slot) are eligible for rescheduling or refund processing under the configured policy.
When a cancellation is finalized, the calendar reservation is immediately released for other clients. If eligible for a refund, the transaction is marked for processing through the original gateway.
Appointments cancelled with less than 24 hours notice or missed entirely without notification are non-refundable, as studio booking holds, staffing, and production preparations are finalized.
4. Customer Cancellation & Refund Workflow
To initiate a cancellation or refund request through the website:
Step-by-Step Customer Flow
- Sign In: Log in to your customer account on simranarrora.com.
- Navigate to Bookings: Open My Account → My Bookings.
- Select Booking: Find the relevant booking and click Request Cancellation / Refund.
- Enter Details: Specify the reason for cancellation along with any relevant rescheduling or banking notes.
- Submit Request: Submit the form for administrative verification. You will immediately receive confirmation: “Your request has been submitted and is pending review.”
Alternatively, you can reach out directly to our finance desk at support.simranarrora@gmail.com with your Booking ID and payment reference.
5. Rescheduling Policy
If your schedule changes, we strongly encourage rescheduling rather than cancellation. The supported rescheduling process is as follows:
Customer Request
Submit preferred dates/times via My Bookings or Contact
Admin Review
Management checks studio and talent calendar availability
Slot Reassignment
Existing booking is updated with new date and time
Confirmation Sent
Updated calendar invite delivered to customer email
Rescheduling does not create a duplicate booking or forfeit fees already paid. When requested with at least 48 hours notice, standard rescheduling is processed free of charge.
6. When a Refund May Apply
Refunds are evaluated objectively based on specific verifiable conditions:
- Cancellation by Us / Provider Cancellation: In the rare event that management cancels or declines an appointment due to schedule conflict, talent illness, emergency, or venue unavailability, the client will immediately receive their choice of a 100% full refund or priority rescheduling.
- Timely Client Cancellation: Requests submitted within allowable advance cancellation windows (prior to administrative lock) are approved for refund less applicable payment gateway transaction processing fees.
- Duplicate Payments: If technical lag or double submission causes multiple charges for the same booking ID, the duplicate transaction will be refunded upon verification.
- Technical Payment Discrepancies: Instances where banking funds were captured but the booking system was unable to create an appointment record will be manually cleared or refunded in full.
7. Non-Refundable Situations
Payments are strictly non-refundable under the following circumstances:
- Completed Sessions & Delivered Media: Consultations, 1-on-1 video sessions, or photo/video campaigns that have already taken place and delivered agreed assets are non-refundable.
- Accessed Digital Content: Digital gallery access, VIP community subscriptions, or downloadable media that has already been unlocked or consumed.
- No-Shows and Last-Minute Notices: Failure to attend a scheduled session without at least 24 hours prior written notice.
- Policy & Legal Violations: Any attempt to solicit prohibited, unlawful, or non-consensual services in violation of our Terms of Service results in immediate booking termination with zero refund.
8. Original Payment Gateway Rule
Strict Original Source Gateway Routing
In compliance with Reserve Bank of India (RBI) guidelines and merchant payment partner security protocols, all refunds must be executed through the EXACT payment gateway originally used to make the payment:
The platform will never route a historical refund through an alternate or newly activated gateway. Funds are credited directly back to the original funding instrument (bank account, credit/debit card, or UPI VPA) without cash or third-party payouts.
9. Payment Verification & Exceptions
Failed Payments
A failed payment is not a completed transaction. The booking is not confirmed, and no refund record is issued for payments never captured or settled by the gateway. If your bank debited funds during a failed attempt, interbank reconciliation protocols automatically reverse the authorization within 24 to 48 hours.
Pending Payments
Transactions marked as pending are undergoing webhook or banking network verification. Bookings remain in pending status until cryptographic verification confirms success. Please allow 15 to 30 minutes before attempting to re-book.
Duplicate Payments
If an accidental double charge occurs for the same reservation, please notify support.simranarrora@gmail.com with your transaction reference. We will immediately flag the duplicate record, retain your confirmed appointment, and process a full refund of the duplicate transaction through the original gateway.
10. Refund Processing Information & Support Contact
Standard Processing Timelines
Once an administrative refund is approved and initiated with the payment provider:
- UPI Transactions: Typically credited within 24 to 48 banking hours.
- Credit / Debit Cards & NetBanking: Typically reflected on statement within 5 to 7 business days, subject to issuing bank settlement schedules.
Need Help with an Appointment or Billing Question?
Our support desk is available to assist with cancellations, rescheduling, and receipts.
Questions regarding our policies or appointments?
Contact our management and compliance desk directly.