Cancellation, Return & Refund Policy

Simran Arrora's official creative platform provides professional creator collaborations, studio photography bookings, personalized online creator consultations, media production engagements, and digital fan club access. We are committed to complete financial transparency, fair scheduling, and dependable payment handling.

• Digital Services & Time Reservations: All appointments, video consultations, and digital creative services offered on this platform are delivered electronically or conducted in-person via confirmed scheduling. Traditional physical product returns are not applicable to appointment bookings, consultation time, or accessed digital content.
• Physical Merchandise Exception: In the event that limited-edition physical merchandise (such as signed commemorative prints or physical merchandise) is made available on the platform, return requests for damaged, defective, or mis-shipped physical items will be governed by specific physical return guidelines communicated directly at the time of the product offering. Service reservations cannot be physically returned once scheduled or fulfilled.

• Pending Bookings: Prior to administrative confirmation, clients may cancel or withdraw a pending booking request at any time. Any pre-authorized or charged transaction amount is fully refunded with zero cancellation fee.
• Approved Bookings: Once confirmed, studio facilities and calendar slots are locked. Cancellations submitted with sufficient advance notice (typically 48 to 72 hours prior to the slot) are eligible for rescheduling or refund processing under the configured policy.
• Cancelled Bookings: When a cancellation is finalized, the calendar reservation is immediately released for other clients. If eligible for a refund, the transaction is marked for processing through the original gateway.
• Late Notice / No-Show: Appointments cancelled with less than 24 hours notice or missed entirely without notification are non-refundable, as studio booking holds, staffing, and production preparations are finalized.

Customers can request cancellation or rescheduling through the dedicated account portal:

• Sign in to your account at simranarrora.com.
• Navigate to My Account → My Bookings.
• Locate the relevant appointment and click Request Cancellation / Refund.
• Provide the cancellation reason and any relevant scheduling notes.
• Submit the request for administrative review. You will receive confirmation: "Your request has been submitted and is pending review."
• Alternatively, reach out directly to our finance desk at support.simranarrora@gmail.com with your Booking ID and payment reference.

If your schedule changes, we strongly encourage rescheduling rather than cancellation:

• Customer Request: Submit preferred dates/times via My Bookings or Contact Desk.
• Admin Review: Management checks studio and talent calendar availability.
• Slot Reassignment: Existing booking is updated with new date and time without creating duplicate bookings or forfeiting fees already paid.
• Notice Window: Free rescheduling is permitted when requested with at least 48 hours advance notice.

• Cancellation by Us / Provider Cancellation: In the rare event that management cancels or declines an appointment due to schedule conflict, talent illness, emergency, or venue unavailability, the client will immediately receive their choice of a 100% full refund or priority rescheduling.
• Timely Client Cancellation: Requests submitted within allowable advance cancellation windows (prior to administrative lock) are approved for refund less applicable payment gateway transaction processing fees.
• Duplicate Payments: If technical lag or double submission causes multiple charges for the same booking ID, the duplicate transaction will be refunded upon verification.
• Technical Payment Discrepancies: Instances where banking funds were captured but the booking system was unable to create an appointment record will be manually cleared or refunded in full.

• Completed Sessions & Delivered Media: Consultations, 1-on-1 video sessions, or photo/video campaigns that have already taken place and delivered agreed assets are non-refundable.
• Accessed Digital Content: Digital gallery access, VIP community subscriptions, or downloadable media that has already been unlocked or consumed.
• No-Shows and Last-Minute Notices: Failure to attend a scheduled session without at least 24 hours prior written notice.
• Policy & Legal Violations: Any attempt to solicit prohibited, unlawful, or non-consensual services in violation of our Terms of Service results in immediate booking termination with zero refund.

In compliance with Reserve Bank of India (RBI) guidelines and merchant payment partner security protocols, all refunds must be executed through the EXACT payment gateway originally used to make the payment:

• Payments made via Razorpay are refunded directly through Razorpay.
• Payments made via PayU India are refunded directly through PayU.
• Payments made via PhonePe are refunded directly through PhonePe.
• Payments made via Paytm are refunded directly through Paytm.

The platform will never route a historical refund through an alternate or newly activated gateway. Funds are credited directly back to the original funding instrument (bank account, credit/debit card, or UPI VPA) without cash or third-party payouts.

• Failed Payments: A failed payment is not a completed transaction. The booking is not confirmed, and no refund record is issued for payments never captured or settled by the gateway. If your bank debited funds during a failed attempt, interbank reconciliation protocols automatically reverse the authorization within 24 to 48 hours.
• Pending Payments: Transactions marked as pending are undergoing webhook or banking network verification. Bookings remain in pending status until cryptographic verification confirms success. Please allow 15 to 30 minutes before attempting to re-book.
• Duplicate Payments: If an accidental double charge occurs for the same reservation, please notify support.simranarrora@gmail.com with your transaction reference. We will immediately flag the duplicate record, retain your confirmed appointment, and process a full refund of the duplicate transaction through the original gateway.

• Standard Processing Timelines: UPI transactions are typically credited within 24 to 48 banking hours. Credit/Debit Cards and NetBanking are typically reflected on statement within 5 to 7 business days, subject to issuing bank settlement schedules.
• Finance Desk: For billing inquiries or refund status checks, contact support.simranarrora@gmail.com.